Order processing times are separate from the shipping times provided at the checkout. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to high volume at peak times, during a launch, special sales and holidays, as well as unforeseen covid 19 disruptions, there may be delays in the postal service which are outside of our control. We attempt to notify every customer preemptively if there is a significant delay.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently offer a flat rate for all domestic shipments to customers in India. This may change in the future.
For certain campaigns and marketing purposes there may be free shipping offered, or free shipping thresholds for purchase over an X amount. We may add multiple shipping options in the future to accommodate improved transit times.
Minimum & Maximum Delivery Times
The minimum delivery time is 5 business days, and maximum delivery time is 10 business days. Please note that if your delivery address is not in a metropolitan city it may take an extra 1-2 business days more for your order to arrive. In the possible case there is a monsoon, we may incur further delays. Send us a message at firstname.lastname@example.org if you need help with receiving your order.
We do not offer in-store or at warehouse pickup to customers. Deliveries are made from Monday to Friday. We may contact you via text message with the phone number or email you provided at checkout to notify you on the day of your order's arrival.
We currently do not offer international shipping outside of India.
How do I check the status of my order?When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, Returns, and ExchangesWe accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Last updated: [07.07.22]