Shipping & Returns Policy - USA
At indē wild, we're dedicated to making your ordering experience as smooth as possible. Please take a moment to familiarise yourself with our shipping policy.
Shipping rates within USA
| Shipping time | Order value | Shipping Cost |
|---|---|---|
| Standard delivery (5-10 business days) | $0 - $39.99 | $5.99 |
| $40 & Above | Free | |
| Express delivery (2-3 business days) | $15.99 | |
| Next day delivery | $22.99 |
Timing
- Once you place your order, you will receive a confirmation email.
- Your order will be processed in 24-48 hours after the confirmation.
- You will receive an email notification with the tracking number of your shipment within 1-3 business days (excluding weekends and holidays).
- You can also check the status of your order on our website in the 'My Account' section.
Unforeseen Delays
Please keep in mind that during sales or peak seasons and public holidays, shipping delays may occur due to factors beyond our control. Your patience is truly appreciated during these times. For assistance, contact us at you@indewild.com.
In the rare instance that your order doesn't reach you within 10 business days, we kindly ask you to reach out to us at you@indewild.com (10 am to 6 pm EST Mon-Fri). We will promptly look into the matter and ensure you're kept up-to-date. Your satisfaction is our priority.
Shipping FAQs
How long will it take to process my order, and when can I expect a shipping notification?
Your order will be processed in 24-48 hours. You will receive an email notification with the tracking number of your shipment within 1-3 business days. You can also check the status of your order on our website in the 'My Account' section.
How long will it take to deliver my order, especially during the holiday season?
We understand how exciting the holiday season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season.
How can I check the status of my order?
You can check the status of your order on our website in the 'My Account' section.
What do I do if my order doesn't arrive within 10 business days of receiving the shipping confirmation?
If you do not receive your order within 10 days of receiving the shipping confirmation email, please get in touch with us at you@indewild.com (10 am to 6 pm EST Mon-Fri).
Just provide your name and order number, and we'll get back to you at the earliest.
I have pre-ordered a product. When will it be shipped?
Shipping of pre-ordered products starts only on the dates mentioned on the product page.
Can I place an order using an international phone number?
Yes, you can. However, please make sure to provide an active phone number that you have access to.
Can I modify my order after placing it?
Once your order is placed, it quickly enters processing to ensure prompt delivery. This means we’re unable to cancel, change the shipping address, or update the phone number once processing begins.
Do you offer international shipping?
We do offer international shipping to select countries. Please visit our international website https://global.indewild.com/ to view the list of countries.
Is it possible to pick up my order in-store or at a warehouse?
We do not offer in-store or warehouse pickup.
How can I get in touch for further assistance or if I have more questions?
If you have any additional questions or need assistance, please don't hesitate to reach out to us at you@indewild.com(10 am to 6 pm EST Mon-Fri).
Navidium FAQs
What is Navidium Shipping Insurance?
We understand how frustrating it is when something happens to your order, so we’ve partnered with Navidium to provide added peace of mind. Navidium Shipping Insurance helps cover your order in the event it is lost, stolen, or damaged in transit.
How can I add Navidium Shipping Insurance to my order?
Navidium Shipping Insurance is auto-added to your cart to protect your package. No action needed if you'd like to keep it. If you prefer to opt out, just remove it at checkout. However, we recommend keeping it for quick, hassle-free resolutions.
How does Navidium Shipping Insurance work?
If your insured order is lost, stolen, or damaged in transit, Navidium’s claims team will work to either replace the items or issue a refund based on your preference. Claims are typically reviewed and resolved within 1 to 2 business days after filing.
Need to file a claim? File here.
How does Navidium process reorders or refunds?
Reorders: Navidium will reorder items when possible, based on stock availability. If the item is out of stock, you’ll receive a refund. The insurance fee itself is non-refundable.
Refunds: If your claim is approved for a refund, Navidium covers the subtotal, shipping, and taxes (if applicable).
When Should I File a Claim?
Marked as Delivered (Stolen): Claims can be filed between 5 and 30 calendar days from when the package is marked as delivered. In some cases, a police report may be required.
Stuck In Transit (Lost): For domestic orders, claims can be filed between 2 and 30 calendar days from the last tracking update.
For international orders, claims are accepted between 20 and 30 calendar days from the last update. The maximum time to file a claim is 365 days from the order date.
Damaged: Claims for damaged items must be filed within 30 calendar days from delivery and must include photos of the item and packaging.
What if my order never arrives or is stolen?
Navidium covers both of these situations. To protect your order, ensure you've added Navidium Shipping Insurance at checkout.
If your order has not arrived or was stolen, please file a claim here
What if my order arrives damaged?
Navidium covers damages incurred during shipping. Be sure to add shipping protection before checkout. If your order arrives damaged, please take photos of the item and packaging to include in your claim.
You can file a claim here.
For items that appear defective or damaged due to manufacturing, please contact us directly so we can assist you further.
How do I file a claim for a lost, damaged, or stolen order?
If you purchased Navidium Shipping Insurance at checkout, you will receive an email confirmation with instructions.
To file a claim, visit the Navidium claims portal here and provide your order number and the email address used at checkout.
What are Navidium’s Terms and Conditions?
You can find the full terms and conditions for Navidium Shipping Insurance here.
Returns, Replacement, Cancellations
We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.
However, we have partnered with Navidium to offer you package protection on your purchase. We strongly suggest you opt for Navidium Shipping Insurance to cover any loss or damages in transit. For any order-related queries or concerns, feel free to contact us at you@indewild.com within 24 hours of receiving the order. We're here to work together to find a solution.
Please note that all orders are Final Sale during indē wild sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges unless damaged (and notified within 24 hours of receiving the order). If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.
FAQs
Will you give me a return, replacement or refund if I bought a product through an authorized retailer?
Unfortunately we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased indē wild products from an authorized retailer, please reach out to them for assistance.
Will I get a replacement if my product arrives damaged?
If you did not opt for Navidium shipping insurance and your product arrives damaged, please contact us within 24 hours of delivery at you@indewild.com with your order number, an unboxing video or a clear photo of the item’s condition, and the batch number. The batch number is printed on the outer box and on the product itself—usually on the back or bottom.
While we can’t guarantee replacements without insurance, we review such cases individually and will do our best to offer a fair resolution. If the product is confirmed to be damaged, we will issue a replacement.