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The wait it over. Introducing Our Enhanced Vitamin C Serum: Elevate Your Glow!

Free Glow Bag (worth $24.00) on orders over $100!

Free shipping over $75USD/$100CAD

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frequently asked questions

product

Which skin types are indē wild products most suitable for?

Our products are carefully formulated to assist all skin types, tones, unique skin needs such as hyperpigmentation or acne scarring, and sensitivity level. Each is dermatologically designed and tested, and are loaded with Ayurvedic nutrients as well as science-backed ingredients that help reduce dark spots, brighten, heal and soothe blemishes, and much more - giving the skin that boost of supple, hydrated life it yearns for! Think of it as your skin’s protein supply!

Are indē wild products cruelty free?

Conscious beauty in its fullest transparency is what we’re all about! We are committed to cruelty-free practices in all stages of development and supply. We have never and will never test our ingredients nor products on animals. Moreover, we assure you that our suppliers respect and follow the same ethical standards as we do ourselves.

Are indē wild products vegan?

Our beauty ecosystem is rooted in sustainability through and through -- in fact, it was and will continue to be at the forefront of our internal formulation and production conversations. That said, our products are 100% vegan as they do not contain animal or animal-derived ingredients.

Do indē wild products have expiration dates?

As all good things come to an end, so do all skincare products’ freshness and therefore, shelf life. Take a peek at the period-after-opening date that is indicated on our packaging for more. Please also note additional storage and usage tips within our product pages. Fun fact: while our products (so far) are seemingly for the face only, we suggest using them generously anywhere your skin needs some extra TLC. For optimal results, we recommend immediate use and proper storage.

Are indē wild ingredients non-comedogenic?

Yes. We work hand-in-hand with our labs and expert board to carefully source all of our ingredients to ensure they are safe for all skin types, calming and packed with antioxidants that help to prevent irritation. That said, we suggest patch testing any product (and any ingredient) you haven’t tried before and consulting with your dermatologist for specific skin concerns and remedies.

Is the 1.0% Bakuchiol Sunset Restore Serum safe to use whilst pregnant/nursing?

Not only did our team of dermatologists and experts have this very topic in mind while formulating, but our Founder, Diipa herself was pregnant during our testing and development phases. She used our products throughout her pregnancy, breastfeeding, and now postpartum. Having said that, and as everyone’s skin type and sensitivities vary, we strongly recommend asking your dermatologist or medical professional prior to any usage. Assuming your doctor has given the green light, please don’t forget to patch test on a small area (i.e. your arm) before full application. Avoiding the harsh effects that retinol may have on your skin, we opted for a natural alternative (Bakuchiol) instead, giving you the same results in a more gentle, vegan way. For more information about our ingredients, how-to-use videos, customer reviews, and much more, visit the PM Sunset Restore Serum product page.

Why do I feel a mild tingling sensation when applying the Vitamin C Sunrise Glow Serum for the first time?

Skin feeling a little tingly? Don’t stress, it’s part of the process! You may experience a slight zing causing your skin to feel more sensitive. Our advice is to use it in smaller doses spread across the week, for maximum and safe results.

What if my Vitamin C Sunrise Glow Serum changes in color or I notice a smell develop?

Not to worry, this is normal. You may notice that your serum goes from pale yellow to deeper orange or that overtime, there are shifts in smell common for high concentrations of Vitamin C. We’ve intentionally packed our Sunrise Glow Serum with 15% Vitamin C, a safe but infrequent level of this potent and wildly effective ingredient. To avoid such shifts, we suggest storing our Sunrise Glow Serum in a refrigerator or other dry, cool, dark place. Please also note that our ingredients perform best when used fresh. Don’t be afraid to use our products generously and on the face, neck and body, wherever your skin would love a little extra TLC! For any concerns or questions, never hesitate to reach out to us via email! We’re here to help.

I’m noticing a layer of oil in the Sunrise Glow Serum bottle - what should I do?

Our Sunrise Glow Serum contains Coco-Caprylate which is derived from coconut oil. As such, you may notice a thin layer of oil form at the top of your serum. Simply shake the bottle before usage if that happens to reunite our ingredients.

How are the products packaged?

Our products are first packaged in a glass or other container/dropper made using recyclable glass, then packaged in to what we call ‘secondary packaging’ or the inner box, and finally with our indē wild shipper box.

order & shipping

Where does indē wild ship?

We’re working behind the scenes to offer our products globally, however for the time being, we are able to ship to the United States, Canada, and the United Kingdom and India.

Can I pre-order a product that is out of stock? If so, how?

At this time, we do not offer a pre-order function, however we are working on this for the near future. In the meantime, stay in the know on all indē wild news and updates by joining our mailing list at the bottom of this page.

Can I place my order over Whatsapp?

Yes, simply go to our website (india.indewild.com) and you will see the icon for Whatsapp. Having trouble? Contact us at indiacare@indewild.com

When can I expect the delivery of my order?

We’re excited for you to experience indē wild! As our products are best when used fresh, we aim to get them in your hands as quickly as we can. We ship the following business day. Check the shipping options in the checkout for the exact transit time to your address. For additional inquiries, please contact us at indiacare@indewild.com

How can I track my order?

Once you’ve placed your order, you will receive an email with tracking information.

That said, if we can assist you with order related questions, please feel free to email us at indiacare@indewild.com if you are located in India or at you@indewild.com if you are located in the US, Canada, or UK.

How do I make changes to my order?

We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making the change impossible and fees could be incurred. We recommend emailing our CE team as soon as possible at you@indewild.com if you’re in the US, UK, or Canada, or at indiacare@indewild.com if you’re in India.

Oops! I ordered by mistake? How can I cancel my order?

We understand that sometimes in the excitement of ordering something new, changes may be necessary. However, as orders can process in a very short period of time, we cannot guarantee that the order has not already been fulfilled and shipped, thereby making an order cancellation impossible and fees could be incurred. We recommend emailing our CE team as soon as possible atyou@indewild.comif you’re in the US, UK, or Canada, or atindiacare@indewild.comif you’re in India.

return & exchanges

Does indē wild accept returns and exchanges?

At this time, we are unable to accept returns on our products. 

Please also note that all orders are Final Sale during indē wild Sales on our site, and therefore are not eligible for refunds, replacements, or exchanges. 

That said, if your order arrives damaged, or if you have specific feedback for us after opening our products, please let us know immediately upon receipt. We are happy to evaluate the issue on a case by case basis and find a solution together. The best way to reach our team is via email at you@indewild.com.

Please read our full Return Policy carefully for more information.

What if my order arrives damaged?

While our shipping partners work hard to carefully package and ship orders, things can happen while in transit. If you notice any abnormalities, such as to our glass bottles, please refrain from using the product and contact us immediately at you@indewild.com with a photo of the damage(s).

general

I’m having trouble creating or logging into my account, help!

We want to make your experience as seamless as possible. For any account related questions or issues, please email us at you@indewild.com.

How can I leave a review on indē wild products or my online shopping experience?

We welcome your feedback as it only helps us serve you, our community, better! Please email us at you@indewild.com with your thoughts, questions, and/or concerns… we want to hear it all!

How can I Join or leave your mailing list?

We hope you’ll stay in touch! You’ll see an option to join our mailing list at the bottom of this page. To leave our mailing list, simply hit ‘unsubscribe’ towards the bottom of the last email you received from us.

Recycling Tips

A healthy planet is a happy planet. That said, we’ve intentionally used packaging materials that are 100% recyclable. Please note that as guidelines may vary by location, we urge to you check your local and state regulations around recycling.

payment

Which payment methods are accepted?

You can pay for your purchases using Cash on delivery, Debit/Credit cards or via Net banking methods.

Is COD available for all locations in India?

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

Is GST included in the price of the product?

Our products are liable to and inclusive of GST.

Would I be charged for availing COD?

There's no specific charge to avail COD on any order.

Route

How does route work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. 

When to file an order issue ?

All issues are eligible to file within 365 days from the order date, or 365 from the first tracking checkpoint if there is a tracking number available.

Lost item

An item is considered lost if it never is reported as delivered.

  • This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

  • Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Please see our Route Package Protection Policies help center article for further details.

How to file an order issue ?

1. Go to the Route Resolve Center (via the Route app or web link from your order confirmation email)

2. Enter your email and order number, click next

3. Select the items you would like to file for, as well as the order issue type:

  • Where’s my package?
  • If you select this option, you will be given a tracking update, and will have the option to “report an issue” if needed
  • Damaged
  • Issue unrelated to lost or stolen

4. When selecting “report an issue” you are given four options:

  • Lost
  • Stolen
  • Damaged
  • Issue unrelated to lost, stolen, or damaged

5. After selecting the type that best represents your situation, you will be asked to fill out more details

6. You will then be asked for your resolution preference - either a refund or replacement.

7. At the end of the process you will be given an order issue summary with more information on what to expect next.

How does route process refunds or reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Where is my route order id?

The Route Order ID is a unique identifier assigned to every order that is protected by Route Package Protection. This number allows us to view all the important information to report an order issue.

Each time you purchase Route Package Protection when ordering a package, we will send an email that includes your Route Order ID.

Follow these steps to find your Route Order ID:

  1. Log in to the email account you used to place the order.
  2. Search for the email using these phrases, Shipment is Secure with Route Package Protection.
  3. When you find the email, scroll to the bottom of the email and locate your Route Order ID. It should start with RT followed by a series of numbers. 
How to cancel an order?

Route provides package protection on your packages that are lost, stolen, or damaged.

Route is not the merchant and we cannot cancel orders on your behalf.

15% vitamin C 1.0% bakuchiol